Refund policy

Exchange Policy

We accept exchanges within 7 days of delivery, subject to the following conditions:

- The product must be unused, unworn and in its original condition.

- The product must be returned with its original packaging, tags and accessories, where applicable.

- The product must not have been altered, stitched, washed, damaged or otherwise used.

- Exchange requests must be submitted within 7 days of receiving the order.

- Exchange is subject to product availability.

Non-Exchangeable Items

The following items are not eligible for exchange:

- Items that have been worn, washed, altered or damaged by the customer.

- Custom-stitched or altered items.

- Items returned without their original packaging/tags, where applicable.

- Items purchased during a sale or promotional offer, unless otherwise stated.

- Any item that does not meet the exchange conditions above.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

- Your order number

- Clear photographs/videos of the product and packaging

- A brief description of the issue

After reviewing the issue, we will guide you through the replacement or exchange process where applicable.

Exchange Shipping Charges

For exchanges due to a change of mind, size or other customer preference, customer will be responsible for return/exchange shipping charges.

If the item received is incorrect, damaged or defective due to an error on our part, Naqsh & Motifs will cover the applicable shipping costs.

Refunds

We do not offer refunds.

How to Request an Exchange

Please contact us through email at naqshstudio213@gmail.com with your order number and details of your request.

Our team will review the request and provide the next steps.

Naqsh & Motifs reserves the right to reject an exchange request that does not meet the conditions stated above.